Customer Service
At Piper Classics, it’s our goal to make your shopping experience easy, enjoyable, and worry-free. If you have questions about placing an order, shipping, returns, or other policies, the links below should guide you to the information you need. And if you still need help, we’re happy to assist!
? Need to Contact Us?
Most questions can be resolved quickly by email!
Send us a message at sales@piperclassics.com or use our Contact Us Form and we’ll get back to you within 24 hours (Monday–Friday).
? Payment Options
We accept Visa, MasterCard, Discover, American Express, PayPal, Pay Later, Afterpay, Google Pay, and Apple Pay.
❌ Order Changes or Cancellations
Because we begin processing orders quickly, we’re unable to change or cancel an order once it’s been submitted.
? Sales Tax
Sales tax is calculated based on your state and local laws at the time of checkout.
⚠️ Pricing or Promo Errors
Occasionally, an item may be listed with an incorrect price or promotional detail. Piper Classics reserves the right to cancel or adjust orders that contain such errors. If your card was already charged, we will issue a full refund for the incorrect amount.
? Piper Rewards
Our Piper Rewards program lets you earn points every time you shop with us! You’ll also earn bonus points for writing product reviews or creating an account. Points can be redeemed for discounts on future orders—100 points = $1.00 off.
Just be sure you’re logged in when shopping to earn or use points. Piper Points can cover up to 50% of the value of qualifying products and are valid for one year from the date earned.
Learn more about Piper Rewards →
?️ Promo Code Exclusions
Some exclusions may apply to promotional offers and discount codes. Unless otherwise stated, promo codes:
- Apply only to the product subtotal, excluding shipping, taxes, and gift certificates
- Cannot be combined with other offers or discounts
- Do not apply to items marked with “No further discounts apply”
- Must be entered and validated during checkout to be applied
Piper Classics reserves the right to change or end promotional offers at any time.
If you have any additional questions or concerns, don’t hesitate to reach out. We’re here to help and we appreciate your business!